Shipping policy

GENERAL ABOUT ONLINE STORE

Little Bonnet Studio (FI27460963) is a Finnish online store that sells products for private individuals. Products are ordered through the online store www.littlebonnetstudio.com. Prices include a Value-Added Tax (VAT) of 24 %. We reserve the right to conduct any changes to pricing and shipping costs.Customer commits to the valid terms of use with each order.


PAYMENT METHODS

Klarna acts as a collecting payment service provider and is an authorized Payment Institution. Klarna offer the payment buttons of all Finnish online banks, MobilePay, the most common credit cards, Klarna invoice and installment payment. Klarna will be shown as the recipient on your bank or credit card statement. Klarna will forward the payment to the merchant. 


DELIVERY 

Delivery to Finland 4.90 €. Delivery to Europe 12.90€. Orders are usually sent within 1-3 business days after receiving the order.


RETURNS

Our products have a right of return of 14 days after receiving the goods. The right of return applies only unused, completely new products with all original product tags in place. Make a cancellation notice by email to littlebonnetstudio@gmail.com. We will reply to your email where you will receive a return code and instructions for the return. The shipping costs incurred by the return are paid by the customer. The return cost in Finland is 7.90 € and it is deducted from the return amount. The return shipment is made through the Matkahuolto service point. If the product is returned from abroad the customer pays the actual return costs themselves. The product must be returned to us no later than 14 days after making the cancellation notice. We do not refund returns that have not been pre-arranged by email or for which more than 14 days have passed since they were returned to us. The refund will be made to the payment method used in the order within 14 days after we have inspected the product. We check every returned product. If the product is returned in an unsaleable condition (examble used, dirty, lots of animal hair) we cannot accept the return and alternatively refund only part of the product's value. An uncollected package is not a cancellation of the order. We charge costs of 19.90€ per uncollected package, and we deduct this from the amount to be returned. Sale products and custom made products do not have the right of exchange or return.


PROBLEMS

If the product is lost or delayed during transport or otherwise does not correspond to your order, you must report the error in writing to littlebonnetstudio@gmail.com within 14 days at the latest. If the package is clearly damaged in transit, you must immediately file a complaint with the shipping company of your chosen delivery method.


OTHER INFORMATION

We reserve the right to change our delivery conditions and the right to incorrect stock balance. Before ordering the customer must read our valid terms and conditions. The customer commits to the delivery terms and conditions with each order.