Welcome to Little Bonnet Studio's online store. We have put this page the different stages of buying from an online store with these conditions.
GENERAL ABOUT ONLINE STORE
Little Bonnet Studio (FI27460963) is a Finnish online store that sells products for private individuals. Products are ordered through the online store www.littlebonnetstudio.com. We reserve the right to conduct any changes to pricing and shipping costs. Customer commits to the valid terms of use with each order.
ORDERING
Little Bonnet Studio operates online and all products are ordered via the online store www.littlebonnetstudio.com. For a successful order you will receive an automatic order confirmation to the e-mail address you provided immediately after the purchase.
PAYMENT
Available with Apple Pay, Google Pay, MobilePay, payment buttons from all Finnish online banks, most common credit cards, Klarna invoice and installment payment. The payment service is provided by Kustom Checkout. Products and delivery costs are paid for at the time of order.
DELIVERY COSTS
Delivery costs 5,90€ to the Matkahuolto machine or parcel point . Delivery to EU prices from 13,00€. We do not deliver orders to Åland.
DELIVERY TIME
We process and ship orders within 1-4 business days of their arrival. During busy times (Sample Sale, replenishment batches, launches and holidays) processing time might be longer. You will receive e-mail an order tracking number when the order is ready to be shipped to the shipping company. It is the customer's responsibility to track the progress of the package using the tracking number.
RETURNS
Our products have 14 days return policy. The right of return applies only unused, completely new products with all original product tags in place. The return notification must be made within 14 days of receiving the goods in writing to our email address littlebonnetstudio@gmail.com. In your email provide your order number and the products to be returned. We will reply to your email with more detailed information about the return. The shipping costs incurred for the return are paid in full by the customer. This means that you purchase a tracking coded package delivery for the returned product to a Matkahuolto or Posti parcel point at your own expense. Please note that we do not accept packages delivered to a mailbox, returns delivered with stamps or cash on delivery. You must return the goods to us without delay, no later than 14 days after submitting your cancellation notification. We inspect the returned products. If the product is returned in an unsaleable condition (for example dirty, used, animal hair), we cannot accept the return. In this case Little Bonnet Studio has the right to return the product back to the customer without a refund. Once the product has been inspected, you will receive a notification of the return by email. The refund will be made to the payment method you used within 14 days of the product being returned to us.
EXCHANGES
It is not possible to exchange an ordered product in our online store. To exchange the product for another size or color please return the product you ordered according to the normal return instructions and place a new order in our online store.
UNCOLLECTED PACKAGE
An uncollected package is not a cancellation of the order. We charge costs of 19.90€ per uncollected package which covers shipping costs and other costs incurred by us for the return. 19.90€ will be deducted from your order refund. If we haven’t yet process the uncollected package returning you can order the reshipment of your package from the online store by paying the costs incurred for returned package and the shipping costs.
GIFT CARD
You can also pay for your online store order with our electronic gift card. Enter the code provided with the gift card at the checkout of the online store. The gift card must be used for a single purchase. It is valid for 12 months from the date of purchase. The gift card is not refundable and cannot be exchanged for cash. Note that gift cards cannot be used as a means of payment to purchase a new gift card.
PROBLEMS
If the product is lost or delayed during transport or otherwise does not correspond to your order, you must report the error in writing to littlebonnetstudio@gmail.com within 14 days at the latest. If the package is clearly damaged in transit, you must immediately file a complaint with the shipping company of your chosen delivery method.
OTHER INFORMATION
We strive to depict the colors of the products as well as possible, but please note that there may be a slight difference between the color of the actual product and the color of the image displayed in the online store. All possible product images related to the product are displayed in the product description on which you can make an order decision. We reserve the right to change our delivery conditions and the right to incorrect stock balance. Before ordering the customer must read our valid terms and conditions. The customer commits to the delivery terms and conditions with each order. the reshipment of your package from the online store