GENERAL ABOUT ONLINE STORE
Little Bonnet Studio (FI27460963) is a Finnish online store that sells products for private individuals in Finland. Prices include a Value-Added Tax (VAT) of 24 %. We reserve the right to conduct any changes to pricing and shipping costs.
ORDERING
Products are ordered through the online store www.littlebonnetstudio.com. All orders will be confirmed through e-mail, where we will notify the price of the purchase, shipping costs, and list the products that were purchased. The customer commits to the valid terms of use with each order.
PAYMENT METHODS
The products and their postage are paid when ordering. Klarna is the payment service provider in the online store. The payment options are the payment buttons of all Finnish banks, Mobilepay, credit cards Mastercard and Visa, Klarna invoice and Klarna partial payment. Klarna appears as the payee on your bank statement and forwards the payment to Little Bonnet Studio.
DELIVERY METHODS AND COSTS
Matkahuolto package delivery to machine/ service office 4.90 €
Posti package delivery to your mailbox (1-3 hats) 4.90 €
Posti package delivery to machine/ service office 5.90 €
DELIVERY TIME
We send orders from our warehouse to the transport company usually within 3 days of receiving the order. In urgent times (campaigns, launches and holidays), delivery times may be slightly longer. You will receive a delivery confirmation and a tracking code from us in your e-mail when the shipment has sent to Matkahuolto/Posti. You will also receive an electronic arrival notification from the transport company when the shipment can be picked up at the pick-up point. Packages are stored in machines/ office for 7 days.
RETURNS
Our products have a right of return of 14 days after receiving the goods. Make a cancellation notice by email to littlebonnetstudio@gmail.com. We will reply to your email, where you will receive more detailed information regarding the return. The right of return applies only unused, completely new products with all original product tags in place. The customer pays the return costs and buys parcel transport from Matkahuolto or Posti (we do not accept letters sent with stamps). An uncollected package is not a cancellation of the order. We charge costs of 19.90€ per uncollected package, and we deduct this from the amount to be returned. Sale products and custom made products do not have the right of exchange or return.
PROBLEMS
If the product is lost or delayed during transport or otherwise does not correspond to your order, you must report the error in writing to littlebonnetstudio@gmail.com within 14 days at the latest. If the package is clearly damaged in transit, you must immediately file a complaint with the shipping company of your chosen delivery method.
OTHER INFORMATION
We reserve the right to change our delivery conditions and the right to incorrect stock balance. Before ordering the customer must read our valid terms and conditions. The customer commits to the delivery terms and conditions with each order.
